Privacy Policy
Effective Date: August 6, 2026
Copperhead Plumbing Services LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit copperheadplumbs.com, request plumbing services, schedule an appointment, communicate with us, or otherwise interact with our business.
Information We Collect
Information You Provide
We may collect information you provide directly to us, including:
- Your name
- Phone number
- Email address
- Property or service address
- Plumbing services requested
- Preferred appointment dates or scheduling information
- Photos, messages, notes, or other information you provide
- Information connected to estimates, appointments, invoices, payments, warranties, and completed services
- Communications between you and Copperhead Plumbing Services
Please do not submit sensitive personal information that is not necessary for us to provide plumbing services.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This information may include:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic location
- Date and time of visits
- Actions taken on the website
We may use Google Analytics, Google Tag Manager, or similar services to understand website traffic, measure website performance, and improve the user experience.
How We Use Information
We may use the information we collect to:
- Respond to calls, messages, and service requests
- Schedule, confirm, and manage appointments
- Provide plumbing estimates, repairs, installations, and related services
- Communicate about arrival times, appointment changes, invoices, warranties, and follow-up service
- Maintain customer and service records
- Process payments and maintain accounting records
- Improve our website, services, and customer experience
- Detect fraud, misuse, security incidents, or technical problems
- Comply with legal, regulatory, insurance, licensing, and recordkeeping requirements
- Protect the rights, property, and safety of Copperhead Plumbing Services, our customers, and others
Calls, Text Messages, and Emails
We may use the phone number or email address you provide to communicate with you about your service request, appointment, estimate, invoice, warranty, or other customer-service matters.
We may send promotional emails or text messages only where permitted by law and, when required, with your consent. You may unsubscribe from promotional emails by using the unsubscribe instructions in the message. You may opt out of promotional text messages by replying STOP.
Opting out of promotional communications will not prevent us from sending necessary service-related messages, such as appointment confirmations, technician arrival notices, estimates, invoices, or responses to a request you submitted.
Message and data rates may apply. The FCC recognizes a consumer’s right to revoke consent to automated calls or texts through a reasonable opt-out request.
Cookies and Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, measure traffic, understand how visitors use the site, and evaluate marketing performance.
You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.
Some browsers offer a “Do Not Track” setting. Because there is not currently a uniform industry standard for responding to these signals, our website may not respond to every Do Not Track request.
How We Share Information
We may share information with third parties that help us operate our business and provide services, including:
- Website hosting and security providers
- Scheduling and customer-management platforms
- Housecall Pro
- Payment processors
- Email and text-message providers
- Analytics and website-performance providers
- Accounting, insurance, legal, and professional advisers
- Technicians, employees, vendors, or subcontractors involved in providing requested services
These providers may access information only as reasonably necessary to perform services on our behalf or as otherwise permitted by their agreements and privacy policies.
We may also disclose information:
- When required by law, regulation, subpoena, court order, or legal process
- To investigate fraud, security concerns, or unlawful activity
- To protect the safety, rights, or property of Copperhead Plumbing Services or others
- In connection with a merger, sale, reorganization, financing, or transfer of some or all business assets
- With your direction or consent
Copperhead Plumbing Services does not sell personal information for money.
Third-Party Services
Online scheduling and certain customer communications may be provided through Housecall Pro. Information submitted through Housecall Pro may also be collected and processed according to Housecall Pro’s own privacy policy.
Our website may contain links to third-party websites or services. Copperhead Plumbing Services is not responsible for the privacy, security, or content practices of third parties.
Payment Information
When payments are processed through a third-party payment provider, that provider may collect payment-card or financial information directly. Copperhead Plumbing Services may receive limited transaction information, such as the amount paid, payment status, date, and identifying details needed for accounting and customer service.
We do not intend to store complete payment-card information on our website.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete requested services
- Maintain service and warranty records
- Meet accounting, tax, insurance, licensing, and legal obligations
- Resolve disputes
- Prevent fraud or misuse
- Enforce our agreements
Information may be retained for a longer period when required or permitted by law.
Data Security
We use reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
Your Choices and Privacy Requests
Depending on applicable law, you may have the right to request that we:
- Confirm whether we maintain personal information about you
- Provide access to certain personal information
- Correct inaccurate information
- Delete certain information
- Stop sending promotional communications
We may need to verify your identity before completing a request. Certain information may be retained when required for legal, accounting, security, warranty, or legitimate business purposes.
To submit a privacy request, contact us using the information below.
Children’s Privacy
Our website and plumbing services are intended for adults and property owners, tenants, managers, or other individuals arranging services for a property.
We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it. Federal COPPA requirements apply to websites directed to children under 13 or those with actual knowledge that they are collecting information from a child under 13.
Data Breaches
If a security incident affects personal information, Copperhead Plumbing Services will investigate the incident and provide notices when required by applicable law. Arizona’s data-breach notification requirements are contained in A.R.S. §§ 18-551 and 18-552.
Changes to This Policy
We may update this Privacy Policy when our website, services, technology, vendors, or legal obligations change.
The updated policy will be posted on this page with a revised effective date. Continued use of the website after an update means the revised policy applies to information collected after the new effective date.
Contact Copperhead Plumbing Services
Questions or privacy requests may be directed to:
Copperhead Plumbing Services LLC
1530 E Williams Field #201
Gilbert, AZ 85295
Email: Chris@CopperheadPlumbs.com
Phone: (520) 705-2134
Website: copperheadplumbs.com